Term and Conditions

1. Introduction

The Dua Brand specializes in luxury fragrances, offering collections such as Amber Vanilla, Aromatic Aquatic, and Amber Floral. Our Site is designed for discerning customers who appreciate sophisticated scents and a premium shopping experience. By using our Site, you acknowledge that you are at least 18 years old or have parental consent, and you agree to comply with these Terms.

2. User Obligations and Responsibilities

As a user of our Site, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the Site only for lawful purposes and not engage in any fraudulent activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction, including those related to online purchases.
• Refrain from reproducing, distributing, or exploiting any content from the Site without our prior written consent.

Failure to adhere to these obligations may result in the termination of your account or legal action.

3. Products and Services

Our Site offers a wide range of luxury fragrances, including categories like Amber, Aquatic, Aromatic, and more. Each product is crafted with care to ensure high quality and sophistication. Key details include:

• Product Descriptions: We strive to provide accurate descriptions and images, but slight variations may occur. If you have questions, contact us at [email protected].
• Availability: Products are subject to stock availability. If an item is out of stock, we will notify you and offer alternatives or a refund.
• Health and Safety: For hygiene reasons, we cannot accept returns on opened fragrance bottles or used samples, as outlined in our Returns Policy.

4. Orders and Payment Terms

When you place an order, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day.
• Shipping: We ship globally, except to some Asian countries and remote areas. Options include:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
  • Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after shipment.
  Delivery times are estimates and may vary due to location or customs.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you authorize us to charge the total amount at the time of order.
• Order Confirmation: After placing an order, you will receive a confirmation email. If you do not receive it, contact us immediately.
• Cancellations: Orders can be cancelled within 24 hours of placement by emailing us. Once processed, cancellations may not be possible.

5. Returns and Exchanges

We aim for your complete satisfaction. Our policy includes:

• Eligibility: Returns and exchanges are accepted within 15 days of receipt. Items must be unopened, in original packaging, with seals intact.
• Process: Contact us at [email protected] to initiate a return or exchange. Include your order number and reason.
• Refunds: Refunds are processed within 5-7 business days of receipt and credited to the original payment method. Shipping charges are non-refundable, and return shipping is the customer’s responsibility unless due to our error.
• Exchanges: Exchanges are subject to availability. We cover shipping costs for exchanges, and processing takes 7-10 business days after we receive the return.
• Damaged or Incorrect Items: Contact us immediately for a replacement at no cost, including covered shipping.

6. Intellectual Property

All content on this Site, including text, images, logos, and fragrance names (e.g., “Amber Vanilla” or “Aromatic Aquatic”), is the property of The Dua Brand and protected by copyright and trademark laws. You may not use, copy, or distribute any content without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

The Dua Brand strives to provide a seamless experience, but we are not liable for:

• Delays in delivery due to unforeseen circumstances like weather, customs, or carrier issues.
• Minor discrepancies in product color or scent as perceived on digital devices.
• Damages arising from misuse of products or failure to follow care instructions.
• Indirect damages, such as loss of data or profits, resulting from Site use.

Our total liability shall not exceed the purchase price of the products in question. This limitation applies to the fullest extent permitted by law.

8. Privacy and Data Protection

We value your privacy. Our practices are outlined in our Privacy Policy, which complies with applicable laws. We collect personal information only for order processing and customer service. By using the Site, you consent to such data handling.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, specifically those of Montgomery, US. Any disputes shall be resolved through friendly negotiation or, if necessary, in the courts of Montgomery, US. We prioritize customer satisfaction and aim to address issues promptly.

10. Changes to Terms

We may update these Terms periodically to reflect changes in our practices or laws. The updated version will be posted on the Site with the effective date. Continued use of the Site after changes constitutes acceptance.

11. Contact Us

If you have questions about these Terms, our products, or services, please contact our Customer Experience Team:

• Email: [email protected]
• Address: The Dua Brand, 5814 Carriage Brook Road, Montgomery, US 36116

We appreciate your trust in The Dua Brand and are committed to providing a luxury fragrance experience that exceeds your expectations.